Ongoing support and maintenance
Buying a plant is just the first step of a long relationship between McDonald International as the plant builder and the client. McDonald International prides themselves on the level of ongoing support and maintenance they provide to clients. McDonald International are happy to offer long term Preventative Maintenance (McDonald Cares) as part of every plant. Backup for spares is also provided so that the highest level of plant availability can be acheived.
We can react to all call outs within 24 hours within the UK and Ireland and typically this is only 8 hours or less. We have permanent plant support staff located in all regions of the UK and as such can react within only a short time to any support requirements.
Much support can also be carried out via remote dial-in to the plant system and remedying the issue. In this manner issues can be rectified almost immediately.